Competitive advantage
Make sure that you are talking to your customers as often as your competitors by reaching out to them from time to time to check they are happy with and getting the most out of your products and services.
Debt collection and payment reminders
Particularly useful for low value debts, Qology’s solutions help increase the efficiency of your debt collection or credit control team by automatically calling customers and connecting only those in a position to discuss their debts or make a payment to live agents.
Increase on time payments by automatically providing customers with automated reminder calls. Optionally, include the ability for customers receiving reminder calls to speak with a live agent if they need to discuss or make their payment.
Compliment your social media strategy
Integrate Proactive Customer Engagement with your social media strategies contacting those individuals or segments that are publicly expressing issues.
Additionally, Qology’s callback solutions allow social media interactions to be upgraded quickly and easily to higher value and more effective real time conversations.
Increase agent utilisation
Make use of agent idle time to call high value or absent customers and increase the value of those relationships by showing you care and upselling new products or services.
