Quick and simple integration
Qology’s callback solutions include the ability to create quick and simple outbound campaigns for a variety of uses, including sales, upgrades and debt collection.
Simple integration to all leading PBX and ACD vendors means that cost effective outbound dialling capabilities can be added incredibly quickly with little to know changes required to the way your existing inbound agents work.
Flexible list loading
Lists can be as simple as a set of telephone numbers or as complex as you like and can be loaded manually via the web management interface, EyeQueue, or automatically transferred in from external applications.
Blended agents
Unique to Qology’s solutions, outbound calls launched from campaigns can be set to arrive at agents desktops just like any inbound call meaning little to no agent training required when blending outbound campaigns with inbound voice traffic.
Upsell to existing customers
Build lists of customer segments that may be interested in special offers or upgrades to their service and automatically contact them when the contact centre has capacity to speak with them, connecting customers to live agents only when the customer has confirmed that they are on the line AND interested in the offer.
