Service outages
Reduce inbound call volumes when things go wrong by automatically reaching out to affected customers with a recorded message and the option, if required, to speak with a representative.
Issue resolution
Automatically let customers know when their issues are fixed with an automated, recorded callback with the option to be connected immediately with a live agent if they are still experiencing issues are wish to speak with you about something else.
Use as an alternative to white mail notifications that generate peaks in call demand after morning deliveries and when people arrive home from work by configuring the solution to call when the contact centre has the capacity to do so at less busy times of the day or week.
Appointment reminders
By calling customers shortly before their appointment is due with a reminder and the opportunity to speak with a representative to re-arrange or cancel if no longer convenient, organisations can reduce the cost of missed appointments and reallocate to other customers.
Dispatch and delivery information
Automatically provide customers with a cost effective courtesy call after their orders have been dispatched or delivered and provide them with the opportunity to speak with an advisor if they have not received their goods.
