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Recent news
- Qology is moving
- Ofcom regulations on silent and abandoned calls come into force
- WebConnect bridges the gap between online stores and live sales representatives on Cyber Monday
- First Direct, John Lewis & Waitrose provide the best customer service, according to Which? survey
- Why a centralised contact centre for booking doctors appointments is a good idea
News about
- Avaya (2)
- Call back Solutions (3)
- Call back users (3)
- Case Studies (1)
- Cisco (1)
- Customers (2)
- Events (1)
- Ofcom (UK) (2)
- Products (2)
- Qology Blog (1)
- Regulatory issues (2)
- Uncategorized (4)
- Virtual Hold Technology (5)
Qology is moving
From 1st July 2011 Qology’s sales, marketing, accounting, administration and technical support functions will be based from our new offices in Eastbourne, East Sussex, affording increased accommodation for our growing team. Our technical consultants will continue to work from their bases …
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Ofcom regulations on silent and abandoned calls come into force
From 1st February 2011, Ofcom’s revised guidance on silent and abandoned calls generated by automated diallers came into force along with an increase in fines for persistent offenders from £50,000 to £2,000,000. As reported back in June last year (http://qology.com/2010/07/qologys-callback-solutions-fully-compliant-with-ofcoms-guidance-on-silent-and-abandoned-calls), Qology’s callback …
WebConnect bridges the gap between online stores and live sales representatives on Cyber Monday
Virtual Hold web application easily gets Cyber Monday shoppers from websites to to sales representatives without waiting on hold
First Direct, John Lewis & Waitrose provide the best customer service, according to Which? survey
As a customer of all three organisations it was no surprise to me to find First Direct, John Lewis and Waitrose holding the top three spots in a recent Which? survey on customer service. First Direct continues to differentiate itself …
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Why a centralised contact centre for booking doctors appointments is a good idea
Today’s news reports on a proposed method of cost cutting in the NHS – the centralisation of GP appointment bookings – have so far been accompanied by much criticism from patients, doctors and – of course – the army of …
Posted in Qology Blog, Uncategorized
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Government and unemployed callers save money with contact centre callback service
Unemployed workers in Washington state, USA, have spent about 15 million fewer minutes on hold to file unemployment claims with the Employment Security Department’s contact centre after deploying Virtual Hold, which allows callers to receive a callback when it is their turn rather than waiting on hold.
Virtual Hold Technology compliance-tested with Avaya Aura™ Communication Manager 6.0
Akron, Ohio — September 28, 2010 –Virtual Hold Technology® (VHT®), a leading developer of virtual queuing solutions, today announced that its Virtual Hold® Concierge® software solution for contact centers is compliant with key Internet Protocol (IP) telephony and contact center …
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Qology’s callback solutions fully compliant with Ofcom’s guidance on silent and abandoned calls
With no possibility of abandoned calls or silent calls, Qology’s callback and proactive customer engagement solutions represent an easy choice for organisations concerned about Ofcom’s proposed increase in fines for users of outbound diallers.
Posted in Ofcom (UK), Products, Regulatory issues
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Virtual Hold Technology Solution Now Rated ‘Avaya Compliant’
Virtual Queuing Application Is Compatible With Key Avaya IP Telephony and Contact Center Solutions; Helps Businesses Reduce Hold Time, Improving the Customer Experience and Operational Efficiencies
Posted in Avaya, Call back users, Virtual Hold Technology
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British Gas: If we can’t answer your call in 60-seconds we’ll call you back
British Gas lay down the gauntlet to other UK utility suppliers with a promise to answer customer service calls within a minute.
Posted in Call back users, Customers
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