Qology http://qology.com Contact centre queue management and call back solutions Wed, 23 Nov 2011 14:38:42 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Qology is moving http://qology.com/2011/06/qology-is-moving/ http://qology.com/2011/06/qology-is-moving/#comments Tue, 28 Jun 2011 14:14:29 +0000 Qology http://qology.com/?p=1401 http://qology.com/2011/06/qology-is-moving/feed/ 0 Ofcom regulations on silent and abandoned calls come into force http://qology.com/2011/02/ofcom-regulations-on-silent-and-abandoned-calls-come-into-force/ http://qology.com/2011/02/ofcom-regulations-on-silent-and-abandoned-calls-come-into-force/#comments Thu, 03 Feb 2011 17:03:05 +0000 sjlambert http://qology.com/?p=1053 http://qology.com/2011/02/ofcom-regulations-on-silent-and-abandoned-calls-come-into-force/feed/ 0 WebConnect bridges the gap between online stores and live sales representatives on Cyber Monday http://qology.com/2010/11/webconnect-gets-cyber-monday-christmas-shoppers-from-website-to-sales-representative/ http://qology.com/2010/11/webconnect-gets-cyber-monday-christmas-shoppers-from-website-to-sales-representative/#comments Mon, 29 Nov 2010 15:28:47 +0000 Qology http://qology.com/?p=1019 http://qology.com/2010/11/webconnect-gets-cyber-monday-christmas-shoppers-from-website-to-sales-representative/feed/ 0 First Direct, John Lewis & Waitrose provide the best customer service, according to Which? survey http://qology.com/2010/11/first-direct-john-lewis-waitrose-provide-best-customer-service/ http://qology.com/2010/11/first-direct-john-lewis-waitrose-provide-best-customer-service/#comments Fri, 26 Nov 2010 12:55:11 +0000 sjlambert http://qology.com/?p=1012 http://qology.com/2010/11/first-direct-john-lewis-waitrose-provide-best-customer-service/feed/ 0 Why a centralised contact centre for booking doctors appointments is a good idea http://qology.com/2010/11/centralised-contact-centre-for-booking-doctors-appointments/ http://qology.com/2010/11/centralised-contact-centre-for-booking-doctors-appointments/#comments Fri, 19 Nov 2010 17:08:52 +0000 sjlambert http://qology.com/?p=994 http://qology.com/2010/11/centralised-contact-centre-for-booking-doctors-appointments/feed/ 2 Government and unemployed callers save money with contact centre callback service http://qology.com/2010/11/unemployed-workers-and-government-save-money-with-contact-centre-callback-service/ http://qology.com/2010/11/unemployed-workers-and-government-save-money-with-contact-centre-callback-service/#comments Tue, 16 Nov 2010 09:44:06 +0000 Qology http://qology.com/?p=984 http://qology.com/2010/11/unemployed-workers-and-government-save-money-with-contact-centre-callback-service/feed/ 0 Virtual Hold Technology compliance-tested with Avaya Aura™ Communication Manager 6.0 http://qology.com/2010/10/compliance-avaya-aura-6-0/ http://qology.com/2010/10/compliance-avaya-aura-6-0/#comments Tue, 05 Oct 2010 15:25:17 +0000 Qology http://qology.com/?p=961 http://qology.com/2010/10/compliance-avaya-aura-6-0/feed/ 0 Qology’s callback solutions fully compliant with Ofcom’s guidance on silent and abandoned calls http://qology.com/2010/07/qologys-callback-solutions-fully-compliant-with-ofcoms-guidance-on-silent-and-abandoned-calls/ http://qology.com/2010/07/qologys-callback-solutions-fully-compliant-with-ofcoms-guidance-on-silent-and-abandoned-calls/#comments Fri, 30 Jul 2010 16:20:26 +0000 Qology http://qology.com/?p=150 http://qology.com/2010/07/qologys-callback-solutions-fully-compliant-with-ofcoms-guidance-on-silent-and-abandoned-calls/feed/ 1 Virtual Hold Technology Solution Now Rated ‘Avaya Compliant’ http://qology.com/2010/07/virtual-hold-technology-solution-now-rated-avaya-compliant/ http://qology.com/2010/07/virtual-hold-technology-solution-now-rated-avaya-compliant/#comments Fri, 30 Jul 2010 12:22:35 +0000 Qology http://qology.com/?p=120 http://qology.com/2010/07/virtual-hold-technology-solution-now-rated-avaya-compliant/feed/ 0 British Gas: If we can’t answer your call in 60-seconds we’ll call you back http://qology.com/2010/07/british-gas-if-we-cant-answer-your-call-in-60-seconds-well-call-you-back/ http://qology.com/2010/07/british-gas-if-we-cant-answer-your-call-in-60-seconds-well-call-you-back/#comments Tue, 27 Jul 2010 15:47:10 +0000 Qology http://qology.com/?p=55 http://qology.com/2010/07/british-gas-if-we-cant-answer-your-call-in-60-seconds-well-call-you-back/feed/ 0