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Category Archives: Virtual Hold Technology
WebConnect bridges the gap between online stores and live sales representatives on Cyber Monday
Virtual Hold web application easily gets Cyber Monday shoppers from websites to to sales representatives without waiting on hold
Government and unemployed callers save money with contact centre callback service
Unemployed workers in Washington state, USA, have spent about 15 million fewer minutes on hold to file unemployment claims with the Employment Security Department’s contact centre after deploying Virtual Hold, which allows callers to receive a callback when it is their turn rather than waiting on hold.
Virtual Hold Technology compliance-tested with Avaya Aura™ Communication Manager 6.0
Akron, Ohio — September 28, 2010 –Virtual Hold Technology® (VHT®), a leading developer of virtual queuing solutions, today announced that its Virtual Hold® Concierge® software solution for contact centers is compliant with key Internet Protocol (IP) telephony and contact center …
Posted in Avaya, Virtual Hold Technology
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Virtual Hold Technology Solution Now Rated ‘Avaya Compliant’
Virtual Queuing Application Is Compatible With Key Avaya IP Telephony and Contact Center Solutions; Helps Businesses Reduce Hold Time, Improving the Customer Experience and Operational Efficiencies
Posted in Avaya, Call back users, Virtual Hold Technology
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Virtual Hold Technology Joins the Cisco Developer Network
In addition, Virtual Hold Technology’s Concierge® software solution, version 6.7 has successfully completed interoperability testing with Cisco Unified Contact Center Enterprise (UCCE), version 7.2.
Posted in Cisco, Virtual Hold Technology
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