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Category Archives: Regulatory issues
Ofcom regulations on silent and abandoned calls come into force
From 1st February 2011, Ofcom’s revised guidance on silent and abandoned calls generated by automated diallers came into force along with an increase in fines for persistent offenders from £50,000 to £2,000,000. As reported back in June last year (http://qology.com/2010/07/qologys-callback-solutions-fully-compliant-with-ofcoms-guidance-on-silent-and-abandoned-calls), Qology’s callback …
Qology’s callback solutions fully compliant with Ofcom’s guidance on silent and abandoned calls
With no possibility of abandoned calls or silent calls, Qology’s callback and proactive customer engagement solutions represent an easy choice for organisations concerned about Ofcom’s proposed increase in fines for users of outbound diallers.
Posted in Ofcom (UK), Products, Regulatory issues
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