-
Recent news
- Qology is moving
- Ofcom regulations on silent and abandoned calls come into force
- WebConnect bridges the gap between online stores and live sales representatives on Cyber Monday
- First Direct, John Lewis & Waitrose provide the best customer service, according to Which? survey
- Why a centralised contact centre for booking doctors appointments is a good idea
News about
- Avaya (2)
- Call back Solutions (3)
- Call back users (3)
- Case Studies (1)
- Cisco (1)
- Customers (2)
- Events (1)
- Ofcom (UK) (2)
- Products (2)
- Qology Blog (1)
- Regulatory issues (2)
- Uncategorized (4)
- Virtual Hold Technology (5)
Category Archives: Call back users
Government and unemployed callers save money with contact centre callback service
Unemployed workers in Washington state, USA, have spent about 15 million fewer minutes on hold to file unemployment claims with the Employment Security Department’s contact centre after deploying Virtual Hold, which allows callers to receive a callback when it is their turn rather than waiting on hold.
Virtual Hold Technology Solution Now Rated ‘Avaya Compliant’
Virtual Queuing Application Is Compatible With Key Avaya IP Telephony and Contact Center Solutions; Helps Businesses Reduce Hold Time, Improving the Customer Experience and Operational Efficiencies
Posted in Avaya, Call back users, Virtual Hold Technology
Leave a comment
British Gas: If we can’t answer your call in 60-seconds we’ll call you back
British Gas lay down the gauntlet to other UK utility suppliers with a promise to answer customer service calls within a minute.
Posted in Call back users, Customers
Leave a comment
