Category Archives: Call back Solutions

Ofcom regulations on silent and abandoned calls come into force

Posted on February 3, 2011 by sjlambert

From 1st February 2011, Ofcom’s revised guidance on silent and abandoned calls generated by automated diallers came into force along with an increase in fines for persistent offenders from £50,000 to £2,000,000. As reported back in June last year (http://qology.com/2010/07/qologys-callback-solutions-fully-compliant-with-ofcoms-guidance-on-silent-and-abandoned-calls), Qology’s callback …

Posted in Call back Solutions, Ofcom (UK), Regulatory issues, Uncategorized | Leave a comment

WebConnect bridges the gap between online stores and live sales representatives on Cyber Monday

Posted on November 29, 2010 by Qology

Virtual Hold web application easily gets Cyber Monday shoppers from websites to to sales representatives without waiting on hold

Posted in Call back Solutions, Customers, Products, Virtual Hold Technology | Leave a comment

Government and unemployed callers save money with contact centre callback service

Posted on November 16, 2010 by Qology

Unemployed workers in Washington state, USA, have spent about 15 million fewer minutes on hold to file unemployment claims with the Employment Security Department’s contact centre after deploying Virtual Hold, which allows callers to receive a callback when it is their turn rather than waiting on hold.

Posted in Call back Solutions, Call back users, Case Studies, Virtual Hold Technology | Leave a comment