Sell more to happier callers
Callers who have queued for a long time to speak with sales advisers are less open to cross selling and upgrades. With a Qology callback solution callers are relieved of the need to wait on hold in person and receive a callback when it is their turn leaving them free to do something more interesting with their time.
Once called back within the time they were promised callers have a more positive opinion of your organisation and are happier making your sales advisers’ job a little easier.
Upsell to happier customers
Existing customers are more likely to renew or upgrade their contract or spend more on your products or services if they have had positive experienced with your organisation to date.
A Qology callback solution eliminates the frustration of hold time – one of the single most complained about aspects of calling a contact centre – leaving them happier and more loyal when it matters most whilst Qology’s proactive customer engagement solutions keep customers engaged and connected with your latest products, services and offers.
Sell more efficiently
For organisations selling high volume, low value products and services the ability to schedule fewer staff to handle busy periods means that cost of sales are reduced and high margins can be enjoyed.
Speak to more callers by reducing abandoned calls
Each abandoned call on your sales lines represents lost potential business. Once a caller has requested a callback using a Qology callback solution it is not possible for them to abandon and with a successful reconnection rate in excess of 95% your sales teams end up speaking with customers that they would otherwise have missed during peak times.
Close more online business
Qology’s callback solutions can be integrated with your online store enabling self service shoppers to be connected quickly and easily with live agent assistance to help them complete their purchase or find out more about your products or services enabling them to make the decision to do so.
Your website can either offer all callers a callback whenever they choose or make sure that callbacks are only offered to those callers in the buying process or when the contact centre has the capacity to handle more calls.
