Extensive deployment experience
Qology’s team of professional services consultants have experience in deploying callback and proactive customer engagement solutions, based on Virtual Hold Technology’s award winning solutions, in contacts centres of all shapes, sized and technology environments throughout the EMEA region.
Deployments include those for clients such as:
- Emirates Airlines, Dubai/London/Mumbai/Melbourne
- Linea Directa, Spain
- Centrica / British Gas, UK
- ScottishPower, UK
- Tesco Bank, UK
- Bristol City Council, UK
- Mobinil, Egypt
- Hellas Online, Greece
- Yapi Kredi Bank, Turkey
- CSOB, Czech Republic
Business requirements
As well as the technical aspects of integrating our solutions into complex technology environments, Qology’s professional services consultants are skilled at assessing the impact of deploying callback solutions, such as how real time and historical reporting could be affected and ensuring that the integrity of WFM forecasting and scheduling is not impacted.
Business case analysis
As a free of charge, pre-sales activity, Qology has access to Virtual Hold Technology’s Business Analysts, who can take two weeks worth of basic contact centre data and produce a detailed assessment of the likely impact of deploying their award winning Concierge(TM) software.
Extensive compatibility
Integration to all leading PBX and ACD vendors, including:
- Avaya
- Cisco
- Nortel
- Genesys
- Siemens
- Nortel
- Alcatel
- Aspect
- NEC
Quick and easy deployment
Experienced professional services consultants will have your callback or proactive customer engagement solution up and running and your key personnel trained in its operation and maintenance within 4- to 6-weeks.
