Author Archives: Qology
Qology is moving
From 1st July 2011 Qology’s sales, marketing, accounting, administration and technical support functions will be based from our new offices in Eastbourne, East Sussex, affording increased accommodation for our growing team. Our technical consultants will continue to work from their bases …
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WebConnect bridges the gap between online stores and live sales representatives on Cyber Monday
Virtual Hold web application easily gets Cyber Monday shoppers from websites to to sales representatives without waiting on hold
Government and unemployed callers save money with contact centre callback service
Unemployed workers in Washington state, USA, have spent about 15 million fewer minutes on hold to file unemployment claims with the Employment Security Department’s contact centre after deploying Virtual Hold, which allows callers to receive a callback when it is their turn rather than waiting on hold.
Virtual Hold Technology compliance-tested with Avaya Aura™ Communication Manager 6.0
Akron, Ohio — September 28, 2010 –Virtual Hold Technology® (VHT®), a leading developer of virtual queuing solutions, today announced that its Virtual Hold® Concierge® software solution for contact centers is compliant with key Internet Protocol (IP) telephony and contact center …
Posted in Avaya, Virtual Hold Technology
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Qology’s callback solutions fully compliant with Ofcom’s guidance on silent and abandoned calls
With no possibility of abandoned calls or silent calls, Qology’s callback and proactive customer engagement solutions represent an easy choice for organisations concerned about Ofcom’s proposed increase in fines for users of outbound diallers.
Posted in Ofcom (UK), Products, Regulatory issues
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Virtual Hold Technology Solution Now Rated ‘Avaya Compliant’
Virtual Queuing Application Is Compatible With Key Avaya IP Telephony and Contact Center Solutions; Helps Businesses Reduce Hold Time, Improving the Customer Experience and Operational Efficiencies
Posted in Avaya, Call back users, Virtual Hold Technology
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British Gas: If we can’t answer your call in 60-seconds we’ll call you back
British Gas lay down the gauntlet to other UK utility suppliers with a promise to answer customer service calls within a minute.
Posted in Call back users, Customers
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Virtual Hold Technology Joins the Cisco Developer Network
In addition, Virtual Hold Technology’s Concierge® software solution, version 6.7 has successfully completed interoperability testing with Cisco Unified Contact Center Enterprise (UCCE), version 7.2.
Posted in Cisco, Virtual Hold Technology
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