From 1st February 2011, Ofcom’s revised guidance on silent and abandoned calls generated by automated diallers came into force along with an increase in fines for persistent offenders from £50,000 to £2,000,000.
As reported back in June last year (http://qology.com/2010/07/qologys-callback-solutions-fully-compliant-with-ofcoms-guidance-on-silent-and-abandoned-calls), Qology’s callback solutions are fully compliant with Ofcom’s revised regulations.
Our solutions are powered by Virtual Hold Technology, which treats over 65,000,000 callers per annum with a zero silent or abandoned call rate due to a unique predictive dialling method.
For more information or guidance on ensuring your callback solution is 100% Ofcom compliant, email hello@qology.com or call 0800 878 6000.
